resume
Steve Villardi
Sr. Principal Forward Deployed Engineer · LogicMonitor
Sr. Principal Forward Deployed Engineer with 6 years at LogicMonitor and over a decade in Solution Architecture. Started in the datacenter doing VMware upgrades and NetApp migrations, moved into Windows administration, and built a pre-sales career on the ability to write code that solves real problems. Now working with Fortune 100 customers on EdwinAI, LogicMonitor's AI observability product, building integrations that feed directly into the product roadmap. Five-time Presidents Club honoree (2022–2026) with 100%+ quota attainment every year. Known for building tools that stick: a PowerShell module with 3 million downloads and an internal POV platform used by 125 people across the global sales org.
- PowerShell module installs
- 3M+
- ARR deals, Fortune 100
- $1M+
- Presidents Club
- 5×
- Deployment Assistant users
- 125
Experience
4 companies · 7 rolessince 2010LogicMonitor
Jul 2020 – now · 6y 3m
St. Cloud, FL (Remote) · Oviedo, FL (Remote)
Sr. Principal Forward Deployed Engineer
Jul 2026 – now3m
- Serve as the primary technical bridge between enterprise customers and LogicMonitor's engineering team for EdwinAI, the company's AI-powered observability product, translating field requirements into engineered solutions scoped for adoption as core product functionality.
- Design and build integrations that enable EdwinAI to ingest event data from third-party observability platforms such as Dynatrace, using OpenAI and LangChain to process and correlate alerts across multi-vendor monitoring stacks.
- Collaborate cross-functionally with product management and engineering to translate real-world customer requirements and field insights directly into roadmap decisions.
- Build automation frameworks and internal tooling that extend LogicMonitor's platform capabilities and reduce time-to-value for enterprise deployments.
Principal Sales Engineer (Enterprise)
Jan 2024 – Jul 20262y 6m
- Lead technical strategy and execution on Fortune 100 enterprise opportunities, driving complex, multi-stakeholder sales cycles from discovery through close on deals consistently exceeding $1M ARR, in close partnership with account executives and regional leadership.
- Serve as an escalation point for sales engineers across the organization, unblocking stalled deals and resolving high-impact technical, architectural, and competitive challenges on time-sensitive pursuits.
- Designed, built, and deployed an enterprise POV tracking and engagement platform (Next.js, TanStack Query, Zustand, ShadCN) deployed via AWS ECS and ALB, now serving 125 active users across the global sales org and standardizing POV delivery grounded in Command of the Message and MEDDPICC.
- Built and released LM Composer, a Chrome extension IDE built on Vite/React and the Monaco editor, giving LogicMonitor users a single browser-based environment to build, test, and debug LogicModules, develop and validate LM API integrations, and scope and size collector workloads.
- Partner with AEs to align technical and commercial strategy, connecting prospect pain to quantifiable business outcomes and building the business case for economic buyers.
- Mentor and coach sales engineers across the 40-person global SE organization, contributing to onboarding programs, enablement content, and technical upskilling; directly supported one promotion from SE to Senior SE.
Senior Sales Engineer (Enterprise)
Jul 2022 – Jan 20241y 6m
- Designed and implemented automated tools and scripted runbooks that significantly cut environment setup time for the sales engineering team, making it faster to run effective LogicMonitor demos for enterprise prospects.
- Ran weekly technical meetings to keep the SE team current on new features, competitive positioning, and best practices.
- Applied MEDPICC principles (Metrics, Economic Buyer, Decision Criteria, Paper Process, Influence, Champion, and Competition) to tailor demos to the specific needs and pain points of each prospect.
- Used narrative-driven demos to make complex monitoring concepts accessible to non-technical stakeholders, improving engagement and deal velocity.
Sales Engineer (Enterprise)
Jul 2020 – Jul 20222y
- Partnered with account executives and managers to run discovery, demos, and technical evaluations for enterprise prospects across the LogicMonitor platform.
- Built new monitoring features using Groovy and PowerShell, giving customers broader and deeper coverage of their environments.
- Served as the in-house SME for Kubernetes, VMware, NetApp and Microsoft Technologies, supporting customers and sales engineers worldwide.
- Revamped legacy WMI(DCOM)-based LogicModules to use WinRM over HTTPS, expanding out-of-the-box coverage for Microsoft technologies including IIS, Active Directory, Application Pools, DHCP, DNS, SQL, Failover Clusters, and other core OS modules.
- Developed and maintained the Logic.Monitor PowerShell module, now a community-driven open-source project with over 3 million total installs, accounting for 20% of all external LogicMonitor API traffic and generating 23+ million API requests per month, making it the most widely adopted community integration in the LogicMonitor ecosystem.
Binary Tree
Feb 2019 – Jul 2020 · 1y 5m
Oviedo, FL (Remote)
Senior Solution Architect
Feb 2019 – Jul 20201y 5m
- Led compete council committee, establishing a structured program to improve win rates, surface customer feedback to product teams, and build awareness of the competitive technology landscape; the company was later acquired by Quest Software.
- Developed internal tools and applications to enhance departmental ability to deliver services and expedite sales processes for the Solution Architecture team.
ePlus Inc.
Jun 2017 – Feb 2019 · 1y 8m
Hauppauge, NY
Technical Solutions Architect
Jun 2017 – Feb 20191y 8m
- Led architecture and custom development for a 160,000-mailbox Office 365 migration spanning a global hotel brand merger, building automated cutover, batching, and timezone-aware migration scheduling systems; deployed a Splunk NOC dashboard enabling hotel IT staff worldwide to monitor each user's migration status and exceptions in real time.
- Designed and built a serverless bulk communications platform on Amazon SES, Lambda, SQS, and S3 that dispatched over 600,000 migration coordination messages to global users during a large-scale Office 365 cutover.
Marcum Technology
Sep 2010 – Jun 2017 · 6y 9m
Melville, NY
Senior Solutions Architect
Sep 2010 – Jun 20176y 9m
- Assisted clients with deployments and architectural support across NetApp, VMware, Commvault, EMC VNX, Azure, Office 365, and Citrix. Supported numerous managed service clients with hosting and disaster recovery using Veeam, Zerto, SRM, and RecoverPoint.
Core competencies
- Enterprise Pre-Sales
- AI/ML Integration
- Solution Architecture
- Technical Storytelling
- MEDDPICC / CoTM
- POV Design & Execution
- SE Leadership & Mentoring
- Executive Presentations
- AIOps & LLM Solutions
- Internal Tool Development
- Cross-functional Collaboration
- Competitive Strategy
Awards
LogicMonitor- Presidents ClubFive-year honoree, top sales engineers by attainment2022–2026
- 2021 Sales Engineer AwardOutstanding Technical Contributions2021
- 2020 Sales Engineer AwardSE Rookie of the Year2020
Education
- University of Central FloridaCertificate - Bootcamp, Full Stack Web DevelopmentOrlando, FL · May 2020
- SUNY Polytechnic InstituteBachelor of Science, Computer Information SystemsUtica, NY · May 2010
Certifications
16 totalTechnical
- Anthropic Claude Certified Architect
- AWS Cloud Practitioner
- GCP Cloud Digital Leader
- Azure Fundamentals
- KCNA: Kubernetes & Cloud Native
- LogicMonitor Certified Expert
- LogicMonitor Certified Implementer
- LogicMonitor Certified Professional
- LogicMonitor Certified Associate
- VMware Certified Professional 5
- VMware Certified Associate 6
- Netapp Accredited Installation Professional
- Netapp Certified Implementation Engineer
- Netapp Certified Data Administrator
Sales
- Force Management - CoTM
- Force Management - MEDDPICC
Skills
- Cloud Service Providers
- Azure, GCP, AWS
- AI / ML
- LLMs, Claude API, AIOps, Prompt Engineering
- Scripting Languages
- PowerShell, Python, Groovy, Javascript
- Monitoring Protocols
- WMI, WinRM, SNMP, SSH, JDBC, Syslog, API, Netflow
- Logging
- Fluentd, LogStash
- Containerization
- Kubernetes, VMware Tanzu, OpenShift, Docker, Nomad
- Virtualization
- VMware, Hyper-V
- Storage
- Netapp, EMC, Nimble, Pure, Nutanix
- OS
- Windows, Linux, Mac, Unix
- Server Hardware
- Dell, HP, Cisco (UCS), Lenovo, SuperMicro
- Microsoft Technologies
- Exchange, SCCM, SCOM, SQL, IIS, ADDS, DNS/DHCP, Office365/Azure AD, DFS